Returns and exchanges
You can return any NEW, UNUSED item(s) with all original packaging and/or tags within 30 days of delivery for a full refund. We do not charge any restock fee.
Any merchandise that shows signs of use (wear, dirt, smell, scuffing, scratch, etc.) cannot be returned. This includes any items that have been “tested out”. Items for which the packaging has been destroyed are not returnable.
Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and overage fees will not be refunded. Credit for the returned items is applied to the credit card that was used to make the purchase. Returns will be inspected by Trinsic Optics within 72 hours of receipt, depending on your credit card company it may take an additional 2-10 business days before a credit is posted to your account.
To initiate a return, please visit our Contact Us page and indicate in the subject “Sales Return”.
Note that you can only create a return after an order has been marked as shipped. All issued RA numbers will be active for 30 days, so please be sure to return any merchandise as soon as possible.
If you intend on simply exchanging a product, once you receive your RA number for the original return, simply place a new order for the exchange item(s). This will enable you to receive your new items as fast as possible.
